Concierge Duties at a Hotel

Concierge Duties at a Hotel

Hotel - Concierge Duties at a Hotel

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The concierge duties at a hotel are many and varied. Being a concierge is one of the most prestigious careers in the hospitality industry. The responsibilities are diverse, and depending on the hotel can range from overseeing the management of the hotel's services to personally seeing to the special invite of the hotel's guests.

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Here a just a few of the basic concierge duties at a hotel:

Greeting guests at the front desk with a amiable and pleasant demeanor. Providing buyer service. Answering guest inquiries about the city and local events and attractions. Handling special requests from guests (i.e. Limousine aid or manufacture the arrangements for special occasions). manufacture reservations for guests to eat at area restaurants, procuring tickets for guests to attend to cultural and artistic performances, or booking sightseeing tours. Interacting with personnel from other departments within the hotel. Inputting data into computerized reservation systems.

Qualifications required:

At least some college in the field of hospitality. A background in sales, group relations, marketing or group aid is highly helpful. some years of contact in buyer service. excellent transportation skills. Must be citizen oriented and have the quality to deal effectively with the public. adequate computer skills. Clear comprehension of hotel policies and procedures.

The success of a concierge depends largely on his or her quality to multi-task and work under pressure, willingness to serve others and talent for being a skilled question solver. Not every personality can deal with the job. But for those who can, the opportunities are out there.

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